It starts with making sure we know the facilities, process and workflow of our clients in detail. This includes a thorough understanding of the “hot spot route” that VIPs and auditors follow during a tour or inspection. These inspection pathways can be different for every client. Our managers closely inspect these pathways daily.

It’s just as important to establish a diligent process for non hot spots. A 9-point inspection follows a rotating schedule of areas to ensure that up to 45 separate areas get cleaned a minimum of once a week, including stairwells, offices, supply closets, manufacturing aisles, and other nooks and crannies that could otherwise be overlooked.

Thorough and audit-ready cleaning doesn’t just follow a prescribed list. Our teams are constantly adjusting their point of view, looking up, down and under for dirt, dust and disarray that may have been missed. Cobwebs on walls or over doorways are easily overlooked by janitorial vendors just checking off boxes.

Cleaning and maintenance tasks that require attention every two to three months should also be worked into the schedule to maintain a threshold of clean and tidy floors, walls, and ceilings.

Site manuals ensure that processes are followed consistently, without deviation, especially for facilities that have to meet stringent protocols for health and safety like pharmaceutical and healthcare.